In any part of the world, public service is defined by its highly standardised and rigid service structures, processes and hierarchies. People see the public services as highly bureaucratic while its employees, the public servants, see them as a set of strict process chains that they have to adhere...

''Today, we don’t sell ‘things and services’ anymore. We sell experience and people are paying for experience.''

People spend 70 dollars for a dinner for two – pan fried dory with potato chips and lobster cream sauce – in an upscale restaurant on the high street. Why do people spend that much when...